These terms apply to orders placed with Turtlemuscle.
1. Products and Availability
We offer products from third-party brands. Availability, pricing, product details, and delivery eligibility are confirmed before payment.
Supply is subject to applicable product authorisations, prescription requirements, and destination restrictions. A product listing does not establish eligibility for purchase or import in every location.
2. Ordering and Payment
Orders are arranged through WhatsApp. Once the product, quantity, delivery details, and total payable amount are confirmed, a payment link is provided.
Please check your order details carefully before completing payment.
3. Delivery
Same-day UAE delivery is available subject to stock, delivery location, and the time your order is confirmed. The applicable delivery arrangements and charges will be confirmed before payment.
International shipping is available to selected destinations. Product eligibility, shipping charges, estimated delivery times, and responsibility for any import charges must be confirmed before the order is accepted.
4. Change-of-Mind Returns
To request a change-of-mind return, contact us on the same day you receive your order.
The product must be unopened, unused, undamaged, and in its original condition and packaging. Any required storage conditions must have been maintained.
Eligible returns may be exchanged or refunded, according to the customer’s preference, subject to any applicable product-specific restrictions disclosed before purchase.
The customer pays the return delivery charges for change-of-mind returns.
5. Damaged or Incorrect Products
If your order arrives damaged or contains the wrong product, contact us with your order details and, where possible, photographs of the issue.
We will arrange a replacement and cover the necessary collection and replacement delivery charges. This process does not restrict any refund or other remedy required by applicable law.
The same-day change-of-mind deadline does not limit statutory rights relating to defective or incorrectly supplied products.
6. Refund Processing
At Turtlemuscle, we are committed to providing quality products and excellent customer service. If you receive an incorrect, damaged, or defective product, please contact our customer support team as soon as possible with your order details and supporting information. Eligible products may be exchanged or refunded in accordance with our applicable return policy. Due to health, safety, and hygiene considerations, certain supplement and wellness products may not be eligible for return or exchange, particularly if they have been opened or used. Approved refunds will generally be issued to the original payment method, subject to applicable processing times. Our customer support team will review each request and assist you with the appropriate solution.
7. Product Information
Website content provides product information and does not constitute personalised medical advice or a guarantee of results. Follow applicable manufacturer instructions, prescription requirements, and professional guidance.
8. Consumer Rights
Nothing in these terms excludes or limits rights that cannot be excluded under applicable consumer protection law.
9. Contact
WhatsApp: +963 936 885 647
Email: [Insert email] – TO BE PROVIDED BY ALAN
Hours: Daily, 8:00 AM–11:00 PM, UAE time.